Shipping & Returns
What is the total delivery time for my order?
All orders are processed in 2-3 business days. For large parcels, processing time may extend upto 4-5 days. Orders are not processed during holidays or weekends.
The estimated delivery time of your order depends on the shipping method that you choose during checkout.
Delays might occur during peak season.
Which locations do you deliver to?
We ship all merchandise orders to anywhere in the United States—even Alaska, Hawaii and Puerto Rico. Digital Edutainment Experiences may vary.
How do I check the status of my order?
You will receive email notifications from time to time.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team by email: bloomingwithbirdie@gmail.com.
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You may contact our support team to inform us about the damaged item. We may ask for pictures to prevent mishaps for future orders. Once your request is received, we will determine possible solutions.
RETURNs AND EXCHANGEs
Thank you for shopping at www.bloomingwithbirdie.com
If, for any reason, you are not completely satisfied with a purchase, the following terms are applicable for any products that you purchased with us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Blooming with Birdie Located at 110 E Houston St 7th Floor, San Antonio, TX 78205, Texas, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.bloomingwithbirdie.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Digital Edutainment Experiences
You are always required to ship back the items by following the shipping instruction:
Please ship merchandise to 110 E Houston St 7th Floor, San Antonio, TX 78205, and address the package to Blooming with Birdie.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 30 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)
Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: bloomingwithbirdie@gmail.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.